FieldServer's quality system has been ISO 9001 registered since 1995
and we are now ISO 9001:2000 registered. ISO-9000:2000 is a set of international
standards for both quality management and quality assurance that has been
adopted by over 90 countries worldwide.
The 2000 version of the ISO 9000 standard is based on eight quality management
principles the International Organization for Standardization (ISO) developed
for organizations' senior management to use as a framework for improving
performance. The 1994 revisions of the standard also reflected this theme.
ISO placed a strong emphasis on defining the 2000 revision of the standard
to ensure the previous foundations of the standard weren't lost, but rather
clarified and strengthened.
The
eight principles are:
- Principle 1 – Customer focus
- Principle 2 – Leadership
- Principle 3 – Involvement of people
- Principle 4 – Process approach
- Principle 5 – System approach to management
- Principle 6 – Continual improvement
- Principle 7 – Factual approach to decision making
- Principle 8 – Mutually beneficial supplier relationships
Another important change with the 2000 revision is the movement away from
an elemental-based approach to one that is simpler and based on a process-management
approach. There are five new auditable clauses in the 2000 revision of the
standard.
- Quality management system
- Management responsibility
- Resource management
- Product realization
- Measurement, analysis and improvement
This new structure will compel companies to step back and examine their
processes as they affect product/service quality. The intent of the newest
revision is to improve organizations' operational efficiency by defining
and developing sound business practices for them to follow. An outcome of
these efforts may be the creation of new business and the retention of existing
customers.
ISO
9001:2000 Registered Quality System